FAQ
Answers to all your questions in one place
General Questions
triggrHub is an AI-powered platform that lets teams, guests, and contractors get instant answers, report issues, and receive updates through WhatsApp—without needing to download a new app.
Setup takes minutes. Upload your company info, connect your WhatsApp number, and your team and customers can start interacting right away.
No. Everything works directly inside WhatsApp—no app downloads or software training needed.
Yes. You choose what documents, SOPs, policies, and answers are included in the hub and who can access them.
Yes. All data is encrypted, and access controls ensure only authorised users can view or manage sensitive information.
Yes. You can create separate “hubs” for different venues, teams, or functions—each with its own content and automations.
For Teams & Staff
They simply message your WhatsApp number. triggrHub replies instantly with accurate, AI-powered answers.
Yes. They can submit issues in WhatsApp, which are auto-tagged and routed to the appropriate team or manager.
Admins can easily update content, SOPs, or documents via the triggrHub dashboard at any time.
Yes. Access can be filtered by user type—so a cleaner, event manager, or front desk agent sees what’s relevant to them.
Yes. You get a full log of questions asked, issues submitted, response times, and resolution status.
It escalates the request or flags the question so you can add the answer and train the AI going forward.
For Guests, Tenants, and Participants
They message your WhatsApp number with any question or concern, just like chatting with your team.
Yes. You can broadcast announcements like schedule changes or safety alerts to all registered users instantly.
Yes. triggrHub can answer all FAQs automatically, including hotel-specific services or policies.
Yes. They can submit repair requests, which are logged and assigned to the right person for action.
Yes. triggrHub supports multilingual conversations, so guests and staff get answers in their preferred language.
Once an issue is submitted, they’ll receive status updates like “Pending,” “In Progress,” or “Resolved” directly in WhatsApp.